Burnham Boilers Privacy Policy

Last Updated: March 30, 2026

1. Information We Collect

When you interact with our website, we may collect the following types of information:

• Contact Information: Name, email address, phone number, company name, and job title provided through our forms.
• Project Details: Technical requirements, capacity specifications, and project descriptions you share with us for quoting purposes.
• Usage Data: IP address, browser type, pages visited, time spent, and referring URLs collected automatically through cookies and analytics tools.

2. How We Use Your Information

We use collected information for the following purposes:

• Responding to your inquiries and providing requested quotes or technical consultations.
• Processing and fulfilling service requests.
• Sending relevant product updates, technical bulletins, and maintenance reminders (with your consent).
• Improving our website functionality and user experience.
• Complying with legal obligations and protecting our rights.

3. Data Sharing

Burnham Boilers does not sell, rent, or trade your personal information to third parties. We may share your information with:

• Authorized distributors and service partners when you request local service or installation support.
• Service providers who assist with website hosting, email delivery, and analytics (bound by confidentiality agreements).
• Legal authorities when required by law, court order, or governmental regulation.

4. Data Security

We implement industry-standard security measures including SSL encryption, access controls, and secure data storage to protect your information. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

5. Cookies

Our website uses cookies to enhance your browsing experience, analyze site traffic, and understand user behavior. You may configure your browser to reject cookies, though some website features may not function properly without them.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Quote and project inquiry data is typically retained for 36 months.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information.
• Opt out of marketing communications.
• Lodge a complaint with a data protection authority.

8. Children's Privacy

Our website and services are directed to business professionals and are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised date.

10. Contact Us

For privacy-related inquiries, contact our Data Protection Officer at [email protected] or write to: Burnham Boilers, Attn: Privacy, 1847 Industrial Parkway, Lancaster, PA 17601.